About Broad Builder

Broad Builder is a custom AI systems and operational software studio based in Jacksonville, Florida. We design technology around a defined workflow, the people responsible for it, and the tools already involved.

We work with organizations across the United States, from teams scoping their first automation to operators replacing disconnected tools with one reviewable system. The site includes planning pages for healthcare, real estate, financial services, legal, e-commerce, construction, and other operationally complex industries; those pages describe possible workflows, not an undisclosed customer list.

What We Build

Every project starts with a specific operating problem. We map the workflow, define a useful first release, and choose the smallest practical combination of AI, automation, integrations, and software. The result is built for how the organization actually operates, with explicit review points and measurable completion states.

AI Agents & Chatbots

Custom AI that qualifies leads, answers questions, and handles customer interactions 24/7.

Automations & Integrations

Connecting your tools and automating repetitive processes — CRM, reporting, lead follow-up.

Custom Software & SaaS

Full-stack web applications, internal tools, and SaaS platforms built production-ready.

Technology Audits

Comprehensive reviews of your tech stack with prioritized recommendations and implementation.

How We Work

We ship working software, not slide decks. Every project follows a structured process: discovery (understanding your business and defining scope), architecture (designing the technical approach), development (working in reviewable increments with regular deliverables), deployment (production launch with monitoring), and support (30 days post-launch plus optional ongoing maintenance).

We communicate directly — no project managers as middlemen, no vague status updates. You work with the team building your software, and you see deployable progress every week.

Based in Jacksonville, Serving Florida & Beyond

Our home base is Jacksonville, FL. We serve businesses throughout Northeast Florida (St. Augustine, Ponte Vedra Beach, Fernandina Beach, Orange Park, Fleming Island, Palm Coast), across Florida's major metros (Tampa, Orlando, Miami, Fort Lauderdale, St. Petersburg), and nationwide. Whether you're across town or across the country, the process and the quality are the same.